Terms and Conditions for Ireland Removals Services

These Terms and Conditions set out the basis on which Ireland Removals provides household and commercial removal, packing, storage, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm, company or organisation that requests or purchases the services.

Services means any removal, packing, loading, unloading, transport, storage, or associated services supplied by Ireland Removals.

Goods means the items that are the subject of the removal, transport, packing or storage.

Contract means the agreement between Ireland Removals and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.

2. Scope of Services

Ireland Removals provides removal services for residential and business customers, including local and longer-distance moves, packing and unpacking, loading and unloading, and temporary storage where agreed in advance. The specific services to be provided will be set out in our quotation and booking confirmation.

We reserve the right to decline to carry any goods that, at our reasonable discretion, may pose a risk to property, vehicles, personnel, other customers, or the public, or which may cause us to be in breach of applicable laws or regulations.

3. Quotation and Pricing

Any quotation we provide is based on the information supplied by the Customer, including but not limited to property access, volume of goods, special items, distance, and any additional services requested. Quotations are normally valid for a limited period stated on the quotation and may be subject to change if the scope of the work changes.

Unless otherwise stated, our quotation does not include insurance coverage beyond our statutory or contractual liability, fees for parking permits, tolls, ferry charges, customs duties, storage charges, or charges for the removal or disposal of waste or unwanted items.

We may adjust our charges if:

There are delays outside our control, such as delays in obtaining keys or access to premises.

Access is more difficult than originally advised, including narrow staircases, long carrying distances, or restrictions on vehicle access.

The volume or weight of goods exceeds the details initially provided.

The Customer requests additional services or changes to the agreed schedule.

4. Booking Process

A booking is made when the Customer accepts our quotation and we confirm acceptance of the booking. Acceptance will normally be given in writing, or by other clear confirmation of the agreed date, time, and scope of services.

We may require a deposit or part payment to secure the booking. The amount and due date of any deposit will be specified in the quotation or booking confirmation. Until the deposit is received, we are not obliged to hold or guarantee the requested date or time.

The Customer is responsible for ensuring that all details in the quotation and booking confirmation are accurate. Any errors or omissions should be notified to us as soon as possible, and may result in changes to the price or the feasibility of the booking.

5. Customer Responsibilities

The Customer agrees to:

Provide accurate information regarding access, parking, property layout, volume of goods, and any special items.

Ensure suitable parking is available for our vehicles at both collection and delivery addresses, including obtaining any necessary permits or authorisations.

Arrange access to all premises at the agreed times and ensure someone authorised is present to oversee the move and sign relevant documentation.

Properly prepare and pack items where packing is not included in the service, using suitable materials and containers.

Ensure that all appliances are disconnected, defrosted, and drained where necessary before the move.

Remove or secure fixtures, fittings, or items attached to walls, ceilings, or floors if they are to be moved, unless otherwise agreed.

Comply with any reasonable instructions given by our staff on the day of the move for health and safety or operational reasons.

6. Items Not Accepted for Transport

Unless otherwise agreed in writing, we do not accept for removal, transport or storage the following items:

Explosive, flammable or hazardous goods, including fuels, oils, paints, chemicals, or gas cylinders.

Perishable goods, refrigerated or frozen items, and any items requiring controlled temperature.

Livestock, pets, or other animals.

Illegal goods or items which it would be unlawful for us to handle or transport.

High-value items such as jewellery, cash, precious metals, important documents, or collections, unless specifically declared, agreed, and appropriately packed.

If any such items are included without our knowledge or consent, we will not be liable for any loss or damage, and the Customer will be responsible for any resulting costs, damages, or legal consequences.

7. Payments and Charges

Payment terms will be specified in the quotation or booking confirmation. Unless otherwise agreed, payment is due in full on or before the completion of the services. We may require payment in advance, particularly for larger moves or long-distance work.

We accept the forms of payment notified to the Customer during quotation or booking. All prices are given in the applicable local currency and may be subject to applicable taxes or charges as required by law.

If payment is not made in accordance with agreed terms, we reserve the right to:

Charge interest on overdue amounts at a reasonable rate from the due date until payment is received.

Withhold delivery of goods or suspend further services until all outstanding amounts are paid.

Recover from the Customer any reasonable costs incurred in obtaining payment, including legal and collection costs.

8. Cancellations, Postponements and Changes

If the Customer wishes to cancel, postpone, or materially change a booking, we must be notified as soon as possible. Any charges for cancellation or changes will depend on the notice given.

We may apply the following general principles, unless otherwise stated in the quotation or booking confirmation.

Where more than a specified minimum period of notice is given, any deposit paid may be refundable or transferable at our discretion.

Where shorter notice is given, some or all of the deposit, or a proportion of the quoted price, may be retained or charged to cover our costs, including allocation of vehicles and staff.

If we are unable to carry out the services on the agreed date due to factors outside our reasonable control, including severe weather, accidents, road closures, or other events, we will seek to agree an alternative date or arrangement with the Customer. In such cases, we are not liable for any consequential losses arising from the delay or rescheduling.

9. Delays and Waiting Time

The Customer should ensure that keys, access, and all necessary arrangements for the move are in place for the agreed time. If our staff and vehicles are required to wait due to delayed access to the premises, unavailability of keys, or other reasons outside our control, we may charge a reasonable waiting time fee as set out in our tariffs or quotation.

We will make reasonable efforts to adhere to the agreed schedule, but times for arrival, loading, transport, and completion are estimates and not guaranteed. We are not liable for losses arising from delays caused by traffic, weather, accidents, road or access restrictions, or other circumstances outside our reasonable control.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, property, or premises is subject to the limitations set out in this clause.

We are not liable for:

Loss or damage arising from the inherent nature or condition of the goods, including wear and tear, fragile or unstable items, or defects not apparent upon reasonable inspection.

Loss or damage where goods have been packed or unpacked by the Customer or a third party, unless we have been negligent in handling clearly labelled and adequately packed items.

Loss or damage to items of high value or special sensitivity where these were not disclosed and specifically agreed before the move.

Indirect or consequential loss, including loss of profits, loss of income, loss of use, or loss of opportunity arising from delay, damage, or non-delivery.

Our total liability for any claim arising under the Contract will, to the extent permitted by law, be limited to a reasonable amount proportionate to the charges paid for the relevant services or to any specific limit agreed in writing with the Customer. The Customer is encouraged to arrange adequate insurance cover for the full value of their goods, especially where the value exceeds our standard liability limits.

11. Claims and Notification of Damage

The Customer should inspect goods and premises as soon as reasonably practicable on completion of the services. Any visible loss or damage should be noted to our staff on the day where possible.

All claims for loss or damage must be notified to us in writing within a reasonable time after the completion of the services, providing full details of the items affected and the nature of the damage. We may request supporting evidence, such as photographs, receipts, or repair estimates, to properly assess the claim.

Failure to notify us within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability we may have, except where such failure is prohibited by applicable law.

12. Waste, Disposal and Environmental Regulations

Ireland Removals operates in accordance with applicable waste management and environmental regulations. We are not a general waste collection service and will only remove and dispose of items where this has been specifically agreed as part of the services.

Where we agree to remove unwanted items or waste, the Customer confirms that they have the right to dispose of those items. Certain items may be classified as restricted or hazardous waste and may not be accepted for disposal through normal channels. In such cases, we may refuse to take the items or may arrange specialist disposal at additional cost.

The Customer agrees not to present for removal any prohibited waste, including hazardous, clinical, or contaminated materials. If such items are included without our knowledge, the Customer will be responsible for all costs, fines, penalties, or damages resulting from any breach of waste or environmental regulations.

We aim to handle unwanted items and packaging responsibly, including reuse and recycling where practical and in line with local rules and facilities.

13. Access, Property Damage and Limitations

The Customer must ensure that adequate access is available to allow safe movement of goods and equipment. This includes clearing hallways, staircases, driveways, and entrances where reasonably possible.

We are not responsible for damage caused by difficult access, movement of large items through tight spaces, or where the Customer instructs our staff to attempt manoeuvres that we advise may be unsafe or likely to cause damage. In such circumstances, any assistance given is at the Customer s risk, and we may ask the Customer to confirm this in writing on the day.

Where we agree to remove doors, windows, or other fittings to facilitate access, we will take reasonable care but are not responsible for any pre-existing defects or for any reinstallation or making good of such fittings, unless specifically included as part of the service.

14. Storage Services

If storage is provided or arranged as part of the services, the terms relating to storage periods, charges, access arrangements, and security will be set out in a separate storage schedule or agreement. The Customer is responsible for ensuring that stored goods are adequately insured for their full value.

We may exercise a lien over goods held in storage for unpaid charges and may, after providing appropriate notice, sell or dispose of such goods to recover outstanding amounts, in accordance with applicable law.

15. Health and Safety

We take the health and safety of our staff, customers, and the public seriously. The Customer agrees to cooperate with all reasonable health and safety requests made by our staff, including keeping children and pets away from loading areas, not overloading boxes, and not asking staff to lift items that are unsafe or beyond normal manual handling limits.

We reserve the right to refuse to carry out any activity that, in our view, would pose an unacceptable risk to people or property.

16. Data Protection and Privacy

We collect and process personal data from Customers for the purposes of administering bookings, providing services, handling payments and invoices, and managing any queries or claims. Personal data will be handled in accordance with applicable data protection laws and only retained for as long as necessary for the stated purposes or as required by law.

We may share necessary information with third parties involved in delivering the services, such as storage partners or subcontractors, but will not sell or disclose personal data to unrelated third parties for marketing without consent.

17. Termination

We may terminate the Contract or suspend services immediately by notice to the Customer if:

The Customer commits a serious breach of these Terms and Conditions and does not remedy that breach within a reasonable period after being asked to do so.

We reasonably believe that continuing the services would be unlawful or would expose us to undue risk.

In the event of termination, the Customer will remain liable for any services already performed and any costs incurred up to the date of termination.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which the primary removal service is performed.

The parties agree that the courts of that jurisdiction shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No waiver of any right or remedy under these Terms and Conditions is effective unless in writing, and a waiver of any breach is not a waiver of any subsequent breach.

These Terms and Conditions, together with the quotation and booking confirmation, form the entire agreement between Ireland Removals and the Customer and supersede any prior understandings or communications relating to the subject matter.