Ireland Removals Privacy Policy

This Privacy Policy explains how Ireland Removals collects, uses, stores and protects personal data relating to our customers and prospective customers. It also sets out your rights under the General Data Protection Regulation and applicable Irish data protection law. This Privacy Policy applies to all Ireland Removals customers and service users in our operational areas.

Who We Are and Scope of this Policy

Ireland Removals provides removal, storage and associated services to residential and commercial customers. In providing our services we may need to collect and process personal data relating to individual customers, customer contacts, and other individuals connected with a move or storage arrangement.

This Privacy Policy applies whenever you interact with us as a customer or potential customer, including when you request a quotation, book a service, use our services, or communicate with us in any way in relation to our services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you, depending on how you engage with us and which services you use:

Identification and contact details, such as name, postal address, collection and delivery addresses, billing address, and other relevant contact details you provide to us.

Communication data, such as information you provide when you contact us by any means, including enquiries, complaints, feedback and other correspondence relating to our services.

Service and logistics information, such as details of properties to be accessed, parking and access instructions, inventory details, service dates and times, and any special requirements relevant to your move or storage arrangements.

Payment related information, such as records that a payment was made, payment method, and invoices. We do not store full payment card details, but our payment processor may securely process such information on our behalf.

Technical and usage information, where applicable, such as basic information from your use of any online forms or tools we provide, including date and time of interactions and related technical data.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quotation, complete forms, provide information for a booking, or communicate with us regarding our services.

We may also receive personal data about you indirectly from third parties where this is necessary to provide our services. This may include data from landlords, estate agents, letting agents, business customers, or other individuals involved in arranging a move or storage service on your behalf.

Purposes and Lawful Bases for Processing

We process personal data only where we have a lawful basis under the GDPR. Depending on the context, our processing will rely on one or more of the following lawful bases:

To enter into and perform a contract with you. We use your personal data to provide quotations, confirm bookings, plan and deliver removal and storage services, communicate with you about your booking, issue invoices, and manage payments. This processing is necessary for the performance of our contract with you or in order to take steps at your request prior to entering into a contract.

To comply with legal obligations. We may process and retain certain information to comply with legal and regulatory requirements, including tax and accounting rules, and to respond to lawful requests from public authorities.

Legitimate interests. We may process personal data where this is necessary for our legitimate interests and where these interests are not overridden by your rights and interests. Our legitimate interests include managing and improving our services, keeping appropriate records, handling queries and complaints, and protecting our rights, property and safety, as well as those of our customers and staff.

Consent. In limited circumstances we may rely on your consent, for example for certain types of optional communications not related to the performance of a contract. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

Providing quotations, planning and delivering removal and storage services, including contact with you before, during and after a service.

Managing customer accounts and service records, including issuing invoices, processing payments, and maintaining appropriate financial and service history records.

Communicating with you about your enquiries, bookings, changes to services, service updates and essential information related to safety, access or scheduling.

Improving our services, including reviewing feedback and operational data to enhance our removal and storage operations and customer experience.

Ensuring the security and proper use of our systems, protecting against fraud, and enforcing our contractual rights.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by data protection law.

Service providers and processors. We may engage third party service providers to act as data processors on our behalf. These may include providers of payment processing services, storage facilities, IT and systems support, document and data hosting, and administrative support services. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes specified by us, and they are required to keep your data secure.

Professional advisors and insurers. Where necessary, we may share data with our professional advisors, such as legal and accounting advisors, and with our insurers in connection with claims or potential claims.

Legal and regulatory authorities. We may disclose personal data where required to comply with legal obligations, court orders, or lawful requests from public authorities, or to establish, exercise or defend legal claims.

We do not sell your personal data to third parties.

International Data Transfers

Where we use service providers located outside the European Economic Area, or where personal data is otherwise transferred outside the EEA, we will ensure that appropriate safeguards are in place as required by data protection law. These may include the use of standard contractual clauses or other appropriate transfer mechanisms. Further information on any such safeguards can be requested using the contact details provided by us offline or through our standard communication channels.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and in accordance with applicable legal and regulatory requirements.

In general, we will keep customer and service records for a period that enables us to comply with our legal and tax obligations, respond to queries or complaints, and maintain records of our dealings in case of disputes. After the relevant retention period has expired, we will securely delete or anonymise personal data.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those employees, contractors and service providers who have a business need to know it and who are subject to confidentiality obligations.

Your Data Protection Rights

Under the GDPR and Irish data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Subject to those, your rights include:

Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to request a copy of that data and certain related information.

Right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You may request that we restrict the processing of your personal data in certain situations, for example while we are assessing a request to rectify or erase data.

Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, and to transmit it to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will then stop processing the data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is necessary for legal claims.

Right to withdraw consent. Where we rely on consent, you have the right to withdraw that consent at any time.

Exercising Your Rights and Contact

You can exercise your data protection rights or ask questions about how we handle your personal data by contacting us through our usual communication channels for Ireland Removals customers. When you contact us, we may need to verify your identity to protect your data and ensure we respond to the correct person.

You also have the right to lodge a complaint with the Data Protection Commission in Ireland if you are unhappy with how we handle your personal data. We would encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory developments, or best practice. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process personal data.